How to send a direct (private) message

To send a direct (or private) message to another user, follow these steps:

  1. Go to the “Members” page.

  2. Search for the user you want to contact, using the search input.

  3. Directly tap on the name of the user. Alternatively, you can tap on a user’s picture to visit his/her profile page. A “message” button is available there too.

    Send a private message
  4. Write your message. To send your private message to several recipients, simply mention them with the “@” keyword, like in Twitter. A list of suggested names is displayed so that you can select the other recipients.

    Sending a message to several recipients
  5. Hit send, and there it goes! The message is sent to the recipients. Only the recipients and yourself are able to view this discussion.

If you do not see the “message” button, it may be because your app doesn’t feature in-app direct messages. Contact us if you’d like to enable them!

How to automatically send an email to all the members

If you want to notify your community with an important message, you can have your app send an email to all the members in addition to the usual push notification.

This feature is only available if you are an admin.

To send an email to all your members, follow these steps:

  1. Go to the home page and write your message.

  2. Somewhere in your message, add the hashtag #important.

    Sending an important message
  3. When you’re done, hit the “send” button.

  4. All the members will receive a push notification and an email stating that an important message has been sent to them from the app. Recipients can read the message on the app or directly from their email.

Email notification of important message

Do you have any questions? Feel free to contact us anytime!